Privacy Policy

This Privacy Notice describes how Anytime Fitness Franchisor® LLC, including its officers, directors, employees, affiliates, volunteers, agents and authorized representatives including independent contractors (collectively, “Anytime”, “we,” “us,” or “our”) collects, uses, shares, and protects personal information. This Privacy Notice also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

Territories

This Privacy Notice covers our activities throughout the world. We may host the sites or information within the apps on servers located within these countries or in any other country we, our service providers, or our service providers’ vendors maintain facilities, including the United States. This means that your personal information may be stored on servers located within any country where there are Anytime Fitness locations. The locations of our servers may change from time-to-time. Further, our franchisees may maintain individual websites in the country or territory they service.

Privacy requirements and treatment of personal information varies from country to country. To meet these requirements, we have included certain “Country-Specific Privacy Notices” as part of this Privacy Notice. You may locate the Country-Specific Privacy Notices on the respective websites for each country by clicking on the links below:

Australia
Austria
Belgium
Canada (English)
Canada (Quebec)
Chile
China
Colombia
France
Germany
Hong Kong
India
Indonesia
Ireland
Italy
Japan
Luxembourg
Malaysia
Mexico
Morocco
Netherlands
New Zealand
Philippines
Singapore
South Africa
South Korea
Spain
Taiwan
Thailand
United Kingdom
Vietnam

You can jump to particular topics by going to the headings below:

Information We Collect
How We Use Information
Sharing Of Information
Your Choices
How We Protect and Retain Information
Transmission Of Information To Other Countries; And Data Privacy Framework
Third Party Applications/Websites
Changes To This Privacy Notice
Children
Contact Information
Additional Information For California Residents
Additional Information For Washington Residents

Information We Collect

We collect information about you in a variety of ways depending on how you interact with us and our websites, mobile applications, products, and services, including:

Directly from you when you provide it to us, such as when you register for an account, sign up to receive communications from us, make a purchase, or contact us by phone, email, or otherwise.
Automatically through the use of cookies, web beacons, server logs, and other similar technologies when you interact with our websites, mobile applications, advertisements, and emails.
From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources. For example, if you submit a job application or an application for a franchise, we may conduct a background check.

The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.

How We Use Information

In addition to the purposes and uses described above, we use information in the following ways:

To identify you when you visit our websites or any of our locations.
To provide products and services or to process returns or refunds.
To process payments (using a third-party payment processing vendor).
To create and manage your account and/or membership
To improve our websites, mobile applications, services, and product offerings.
To conduct analytics and research.
To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
To send you electronic communications you have requested, such as text messages, push notifications, notifications through our mobile application or through your mobile device.
To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners. For the avoidance of doubt, we do not send any marketing and/or promotional materials to users based on their Google Fit™ and/or Apple Health™ data, nor do we process Google Fit™ or Apple Health™ user information for any reason other than to improve the functionality of the application.
To develop and display content and advertising tailored to your interests and preferences.
To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
To debug, identify and repair errors that impair existing intended functionality of our website and services.
To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
For internal administrative purposes, as well as to manage our relationships.
For such other purposes as you may consent (from time to time).

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.

How We Share Information

In addition to the specific situations discussed elsewhere in this Privacy Notice, we may disclose personal information in the following situations:

Affiliates and Acquisitions.
We may share information with our corporate affiliates (
e.g
., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage. Anytime may share email information but not phone or text information with its affiliates, franchisees and/or their authorized designees.
Franchisees and Business Partners.
We may share information with our franchisees, or other business partners with whom we collaborate or work with to provide specific services to you.
Other Disclosures without Your Consent.
We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws or regulations. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
Partner Promotion.
We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this Privacy Notice.
Service Providers.
We may share your information with service providers. Among other things service providers may help us to maintain our website and/or mobile applications, conduct analytics, administer surveys, provide technical support, process payments, assist with customer services, and manage direct marketing programs on our behalf.
Other Disclosures with Your Consent.
We may disclose your information to other third parties when we have your consent or direction to do so.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Your Choices

Some jurisdictions give you a right to make the following choices regarding your personal information:

Access To Your Personal Information.
You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
Changes To Your Personal Information.
You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law. We rely on you to update and correct your personal information. You may edit or deactivate your account information or account at any time by signing into your account on the website or mobile application and navigating through your settings. If our website or mobile application does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information by modified.
Deletion Of Your Personal Information.
You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
Opt-out of Sharing for Targeted Advertising.
You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the Cookie Settings link
here
. Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt-out of other forms of targeted advertising (such as using your information for lookalike audiences) by submitting a request via the “Do Not Sell or Share My Information” button in our
online portal
.
Objection to or Restriction of Certain Processing.
In certain limited circumstances, you may object to or restrict our processing of your personal information.
Revocation Of Consent.
Where we process your personal information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services.
Online Tracking.
We do not currently recognize the “Do Not Track” signal.
Promotional Emails.
You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
Promotional Mailings.
If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with “NO SNAIL MAIL” in the subject line along with your name, address, and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
Promotional Text Messages.
If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Address: Waterways Shoppes At Parkland. 7613 North SR 7, Parkland, FL 33067 | Phone: (954) 346-2002

We value your privacy. Your information is safe with us and will only be used to provide you with the content you requested.